FORT WAYNE, IN (June 23, 2026) — Experience.com, a leading provider of Customer Experience Management Software, has announced its 2025 Top Performers in the Mortgage Industry. Residential mortgage lender Ruoff Mortgage has earned a spot on Experience.com’s Top 10 Performers list, being recognized in the Jumbo Division for customer satisfaction.

This marks the 11th year of recognizing top mortgage professionals and companies that have shown exceptional customer service and performance over the past year through Experience.com. Additionally, this competition also ranks loan officers and their organizations based on millions of customer reviews, survey completion rates, and star ratings submitted to the Experience.com platform.

“Being recognized among the Top 10 in our division on Experience.com shows that the bar we set for ourselves is right where it needs to be,” said Ruoff Mortgage President Blake Music. “We’re determined to give our customers a great experience when buying a home. Seeing our sales team hit it out of the park and having our customers back that up with their feedback, keeps all of us moving in the right direction.”

In addition to the companywide success, Ruoff has two Loan Officers showcased on the Top 100 list and seventeen Loan Officers named on the Top 500 list. These individuals are:

Top 100: Brian Huff, Ryan Vannatter

Top 500: Chris Cannon, Cory Wilson, Dave Scully, Dirk Webster, Gene Cooney, Jamie Stephenson, Josh Pick, Kate Cusack, Kevin Pritchard, Laura Mullen, Nick Boucher, Nick Staker, Rodney Reynolds, Scott Phegley, Skye Stevens, Sonia Gunderson, Stacey Tevis

"In a fluctuating mortgage market where interest rates and pricing dominate conversations, customer experience remains the ultimate competitive differentiator," said Scott Harris, CEO of Experience.com. "This year’s Top Performers defied the odds. Our data reveals that the highest-ranking companies weren't simply those blasting out the most automated review requests; instead, they were actually the ones successfully engaging their clients to build transparent, high-trust relationships."

Ruoff boasts an impressive 98.5% Customer Satisfaction Index companywide. This rating is a testament to not only the sales team but reflected in the commitment to the homeownership journey by every internal department.

“Being recognized as a Top 10 mortgage company for customer satisfaction for the third consecutive year is an incredible honor and a reflection of the culture that exists throughout Ruoff Mortgage,” shares Allen Johnson, VP of Customer Experience at Ruoff. “This achievement belongs to our loan officers, operations teams, and leaders who consistently live out our commitment that every client, every loan, every day matters. The trust our clients place in us motivates us to keep listening, keep learning, and continually enhance the experience we provide for every client we have the privilege to serve.”

To see the complete list, visit: https://try.experience.com/resources/2025-top-performers-results/

About Experience.com:

Great experiences build trust. Poor ones break it. Experience.com helps businesses and professionals get discovered, chosen, and trusted in the moments that matter most. Our platform powers online reputation, local visibility, and real-time feedback to help organizations grow through better experiences, across every customer, partner, and employee interaction. From individuals building their personal brand to enterprises managing global operations, Experience.com turns everyday interactions into measurable business growth.

About Ruoff Mortgage:

Ruoff Mortgage is a full-service residential mortgage company with 60+ retail locations and originates in 21 states through their online consumer direct division. They have been ranked on the Inc. 5000 Fastest Growing Companies in America list for ten consecutive years and have appeared in the Top 50 Mortgage Companies in America and Top Mortgage Employer lists by several industry publications. Ruoff Mortgage has a 98.5% customer satisfaction rating, as compiled by CX leader, Experience.com. www.ruoff.com