FORT WAYNE, IN (June 14, 2024) — Experience.com, a leading provider of Customer Experience Management Software, has announced its 2023 Top Performers in the Mortgage Industry. Residential mortgage lender Ruoff Mortgage has earned inclusion on Experience.com’s Top Performers list, being recognized as a Top 10 mortgage company for customer satisfaction. In fact, their recognition comes after just seven months of partnership, accomplishing what others had a full calendar year to achieve.

This marks the sixth year of recognizing top mortgage professionals and companies that have shown exceptional customer service and performance over the past year through Experience.com. Additionally, this competition also ranks loan officers and their organizations based on millions of customer reviews, survey completion rates, and star ratings submitted to the Experience.com platform.

"This year's winners have demonstrated an unwavering dedication to their customers with high volumes of positive reviews and robust survey completion rates,” said Experience.com CEO, Scott Harris. “Each of these esteemed professionals and companies have utilized the Experience.com platform effectively to elevate their customer service, amplify their online reputation, and drive growth.”

Ruoff appears on the Top 10 list for Top Performers in the Large Division category. In addition, 14 Ruoff loan officers were recognized in the Top 1% for outstanding customer service. These individuals are Brian Huff, Chris Cannon, Christy Linn, Dan Farrell, Josh Pick, Laura Mullen, Lindsey DeWitt, Lori Fetter, Nicholas Boucher, Rodney Reynolds, Rusty Darner, Ryan Vannatter, Skye Stevens and Zakiya Abbasova.

“It's incredibly humbling for Ruoff Mortgage to be recognized as a 2023 Top Performer by Experience.com! This award reflects the tremendous teamwork across our entire organization – from the supportive leadership and client-focused operations teams to our dedicated loan officers,” Allen Johnson, VP of Customer Experience for Ruoff Mortgage shared. “For 40 years, we've made prioritizing the customer experience a guiding principle. We listen closely to our clients' feedback and use it to continuously improve. This recognition as an industry leader in customer satisfaction is a testament to that ongoing commitment.”

To learn more about Experience.com and see the complete list of winners visit: https://try.experience.com/top-performers/ 

About Ruoff Mortgage:

Ruoff Mortgage is a full-service residential mortgage company with 70+ retail locations and originates in 31 states through their online consumer direct division. They have been ranked on the Inc. 5000 Fastest Growing Companies in America list for ten consecutive years and have appeared in the Top 50 Mortgage Companies in America and Top Mortgage Employer lists by several industry publications. Ruoff Mortgage has a 98.4% customer satisfaction rating, as compiled by CX leader, Experience.com. www.ruoff.com