--- title: "Ruoff Mortgage Named #1 for Customer Satisfaction by Experience.com, Several LOs named to Top Lists" description: "Ruoff Mortgage Named #1 for Customer Satisfaction by Experience.com, Several LOs named to Top Lists" image: https://news.ruoff.com/hubfs/Top%20Company%20in%20Jumbo%20Division_Email%20Header_600x200.jpg --- ![Ruoff_Mortgage_FC-Sep-10-2021-06-34-00-38-PM](https://news.ruoff.com/hs-fs/hubfs/Ruoff_Mortgage_FC-Sep-10-2021-06-34-00-38-PM.png?width=230&height=90&name=Ruoff_Mortgage_FC-Sep-10-2021-06-34-00-38-PM.png "Ruoff_Mortgage_FC-Sep-10-2021-06-34-00-38-PM") # [Ruoff Mortgage Press Room](https://news.ruoff.com) [![“Email](https://news.ruoff.com/hubfs/MAIL-1.png "“Email")Media Inquiries](mailto:leah.schoenle@ruoff.com) ![“Download](https://news.ruoff.com/hubfs/DOWNLOAD-1.png "“Download")Download Media Assets ### Ruoff Mortgage Logos --- ![“Ruoff](https://news.ruoff.com/hubfs/Ruoff_Mortgage_FC-2-1-1.png "“Ruoff") [Download Assets](https://news.ruoff.com/hubfs/Ruoff%20Mortgage%20Logos.zip) × [![“Ruoff](https://news.ruoff.com/hubfs/DOCUMENTS-1.png "“Ruoff")Corporate Fact Sheet](https://news.ruoff.com/hubfs/Fact%20Sheet%20-%202022.pdf) [![“Ruoff](https://news.ruoff.com/hubfs/facebook-small.png "“Ruoff")](https://www.facebook.com/ruoffmortgage/) [![“Ruoff](https://news.ruoff.com/hubfs/Blog%20images/twitter-small.png "“Ruoff")](https://twitter.com/RuoffMtg) [![“Ruoff](https://news.ruoff.com/hubfs/Blog%20images/linkedin-small.png "“Ruoff")](https://www.linkedin.com/company/ruoff-home-mortgage?trk=company%20logo) [![“Ruoff](https://news.ruoff.com/hubfs/Email%20Images/instagram-small.png "“Ruoff")](https://www.instagram.com/ruoffmortgage/) # Ruoff Mortgage Named #1 for Customer Satisfaction by Experience.com, Several LOs named to Top Lists June 30, 2025 [Leah Schoenle](https://news.ruoff.com/author/leah-schoenle) ![](https://news.ruoff.com/hubfs/_Blog%20Images%20-%20Content/ruoff-blog-avatar.jpg) **FORT WAYNE, IN (June 30, 2025)** — Experience.com, a leading provider of Customer Experience Management Software, has announced its 2024 Top Performers in the Mortgage Industry. Residential mortgage lender Ruoff Mortgage has earned the top spot on Experience.com’s Top Performers list, being recognized as the #1 Mortgage Company in the Jumbo Division for customer satisfaction. This marks the tenth year of recognizing top mortgage professionals and companies that have shown exceptional customer service and performance over the past year through Experience.com. Additionally, this competition also ranks loan officers and their organizations based on millions of customer reviews, survey completion rates, and star ratings submitted to the Experience.com platform. "Being named as the top company in our division by Experience.com is welcomed gratification for the standard at which we hold ourselves to,” says Blake Music, President of Ruoff Mortgage. “Elevated customer service is at the center of everything we do. Knowing that our sales team executes at the highest level, and then to see that reflected by customer feedback keeps us focused on what’s most important.” In addition to the companywide success, Ruoff has two Loan Officers showcased on the Top 100 list and fifteen Loan Officers named on the Top 500 list. These individuals are: **Top 100:** Brian Huff, Ryan Vannatter **Top 500:** Cathe Music, Chris Cannon, Christy Linn, Josh Pick, Julie Carroll, Kevin Pritchard, Kim Arnos, Larry Dickey Jr., Laura Mullen, Lori Fetter, Nicholas Boucher, Rodney Reynolds, Ryan Frantz, Scott Phegley, Skye Stevens, and Trudi Parton “In a competitive market, speed and pricing are no longer the only differentiators,” said Scott Harris, CEO of Experience.com. “Top loan officers are prioritizing transparency, responsiveness, and trust—using customer feedback as a strategic asset for long-term success.” Ruoff boasts an impressive 98.4% Customer Satisfaction Index companywide. This rating is a testament to not only the sales team but reflected in the commitment to the homeownership journey by every internal department. “Being recognized as the #1 Company in our division is extraordinary. Then, to support that news with several of our Loan Officers named to the Top 100 or 500 list is an incredible feat,” Allen Johnson, VP of Customer Experience for Ruoff Mortgage shared. “This honor is a direct effect of the focus we have on customer experience. We listen closely to our clients' feedback and use it to continuously improve.” To see the complete list, visit: [https://try.experience.com/resources/2024-top-performers-results/](https://try.experience.com/resources/2024-top-performers-results/)   **About Ruoff Mortgage:** Ruoff Mortgage is a full-service residential mortgage company with 60+ retail locations and originates in 31 states through their online consumer direct division. They have been ranked on the Inc. 5000 Fastest Growing Companies in America list for ten consecutive years and have appeared in the Top 50 Mortgage Companies in America and Top Mortgage Employer lists by several industry publications. Ruoff Mortgage has a 98.4% customer satisfaction rating, as compiled by CX leader, Experience.com. [www.ruoff.com](http://www.ruoff.com) Topics: [Press Room](https://news.ruoff.com/topic/press-room), [Experience.com](https://news.ruoff.com/topic/experience-com), [2025](https://news.ruoff.com/topic/2025) ### RECEIVE THE LATEST NEWS IN YOUR INBOX Search For Media Inquiries: **![MicrosoftTeams-image (77)-1](https://news.ruoff.com/hs-fs/hubfs/MicrosoftTeams-image%20(77)-1.png?width=132&height=189&name=MicrosoftTeams-image%20(77)-1.png)** **Leah Schoenle** **Director of Partnerships and Public Relations** [leah.schoenle@ruoff.com](mailto:leah.schoenle@ruoff.com) 260-999-6200 x 1161 ### Archive: - [June 2026 (2)](https://news.ruoff.com/archive/2026/06) - [April 2026 (3)](https://news.ruoff.com/archive/2026/04) - [February 2026 (2)](https://news.ruoff.com/archive/2026/02) - [October 2025 (1)](https://news.ruoff.com/archive/2025/10) - [July 2025 (2)](https://news.ruoff.com/archive/2025/07) - [June 2025 (2)](https://news.ruoff.com/archive/2025/06) - [May 2025 (2)](https://news.ruoff.com/archive/2025/05) - [April 2025 (3)](https://news.ruoff.com/archive/2025/04) - [February 2025 (2)](https://news.ruoff.com/archive/2025/02) - [October 2024 (1)](https://news.ruoff.com/archive/2024/10) - [September 2024 (1)](https://news.ruoff.com/archive/2024/09) - [August 2024 (1)](https://news.ruoff.com/archive/2024/08) - [July 2024 (1)](https://news.ruoff.com/archive/2024/07) - [June 2024 (3)](https://news.ruoff.com/archive/2024/06) - [May 2024 (3)](https://news.ruoff.com/archive/2024/05) - [February 2024 (1)](https://news.ruoff.com/archive/2024/02) - [July 2023 (2)](https://news.ruoff.com/archive/2023/07) - [June 2023 (1)](https://news.ruoff.com/archive/2023/06) - [April 2023 (2)](https://news.ruoff.com/archive/2023/04) - [March 2023 (3)](https://news.ruoff.com/archive/2023/03) - [February 2023 (1)](https://news.ruoff.com/archive/2023/02) - [November 2022 (1)](https://news.ruoff.com/archive/2022/11) - [August 2022 (2)](https://news.ruoff.com/archive/2022/08) - [June 2022 (2)](https://news.ruoff.com/archive/2022/06) - [May 2022 (1)](https://news.ruoff.com/archive/2022/05) - [April 2022 (2)](https://news.ruoff.com/archive/2022/04) - [March 2022 (1)](https://news.ruoff.com/archive/2022/03) - [November 2021 (1)](https://news.ruoff.com/archive/2021/11) - [September 2021 (1)](https://news.ruoff.com/archive/2021/09) - [August 2021 (1)](https://news.ruoff.com/archive/2021/08) - [July 2021 (2)](https://news.ruoff.com/archive/2021/07) - [June 2021 (2)](https://news.ruoff.com/archive/2021/06) - [May 2021 (2)](https://news.ruoff.com/archive/2021/05) - [April 2021 (3)](https://news.ruoff.com/archive/2021/04) - [March 2021 (3)](https://news.ruoff.com/archive/2021/03) - [June 2020 (2)](https://news.ruoff.com/archive/2020/06) - [March 2020 (1)](https://news.ruoff.com/archive/2020/03) - [February 2020 (1)](https://news.ruoff.com/archive/2020/02) - [October 2019 (1)](https://news.ruoff.com/archive/2019/10) - [August 2019 (1)](https://news.ruoff.com/archive/2019/08) - [April 2019 (1)](https://news.ruoff.com/archive/2019/04) - [March 2019 (1)](https://news.ruoff.com/archive/2019/03) - [February 2019 (2)](https://news.ruoff.com/archive/2019/02) - [January 2019 (2)](https://news.ruoff.com/archive/2019/01) - [August 2018 (1)](https://news.ruoff.com/archive/2018/08) - [July 2018 (1)](https://news.ruoff.com/archive/2018/07) - [June 2018 (2)](https://news.ruoff.com/archive/2018/06) - [May 2018 (2)](https://news.ruoff.com/archive/2018/05) - [April 2018 (2)](https://news.ruoff.com/archive/2018/04) - [March 2018 (1)](https://news.ruoff.com/archive/2018/03) - [February 2018 (2)](https://news.ruoff.com/archive/2018/02) - [January 2018 (1)](https://news.ruoff.com/archive/2018/01) - [September 2017 (1)](https://news.ruoff.com/archive/2017/09) - [August 2017 (1)](https://news.ruoff.com/archive/2017/08) - [June 2017 (1)](https://news.ruoff.com/archive/2017/06) - [May 2017 (2)](https://news.ruoff.com/archive/2017/05) - [March 2017 (1)](https://news.ruoff.com/archive/2017/03) - [October 2016 (2)](https://news.ruoff.com/archive/2016/10) see all ![Ruoff_Mortgage_Wht-4-1](https://news.ruoff.com/hs-fs/hubfs/Ruoff_Mortgage_Wht-4-1.png?width=213&name=Ruoff_Mortgage_Wht-4-1.png)  [NMLS Consumer Access Ruoff Home Mortgage NMLS ID: 141868](http://www.nmlsconsumeraccess.org/TuringTestPage.aspx?ReturnUrl=/EntityDetails.aspx/COMPANY/141868) **1700 Magnavox Way, Suite 220, Fort Wayne, IN 46804** **260.999.6200 | 800.627.8633** [Disclaimer](https://www.ruoff.com/licenses) | [Privacy Policy](https://www.ruoff.com/privacy-policy) ![Equal-Housing-Lender](https://news.ruoff.com/hs-fs/hubfs/Ruoff%20-Feb2017/Equal-Housing-Lender.png?width=50&name=Equal-Housing-Lender.png)![BBB-Logo](https://news.ruoff.com/hs-fs/hubfs/Ruoff%20-Feb2017/BBB-Logo.png?width=41&name=BBB-Logo.png)   2020 All Rights Reserved. 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