FORT WAYNE, IN (June 30, 2025) — Experience.com, a leading provider of Customer Experience Management Software, has announced its 2024 Top Performers in the Mortgage Industry. Residential mortgage lender Ruoff Mortgage has earned the top spot on Experience.com’s Top Performers list, being recognized as the #1 Mortgage Company in the Jumbo Division for customer satisfaction.

This marks the tenth year of recognizing top mortgage professionals and companies that have shown exceptional customer service and performance over the past year through Experience.com. Additionally, this competition also ranks loan officers and their organizations based on millions of customer reviews, survey completion rates, and star ratings submitted to the Experience.com platform.

"Being named as the top company in our division by Experience.com is welcomed gratification for the standard at which we hold ourselves to,” says Blake Music, President of Ruoff Mortgage. “Elevated customer service is at the center of everything we do. Knowing that our sales team executes at the highest level, and then to see that reflected by customer feedback keeps us focused on what’s most important.”

In addition to the companywide success, Ruoff has two Loan Officers showcased on the Top 100 list and fifteen Loan Officers named on the Top 500 list. These individuals are:

Top 100: Brian Huff, Ryan Vannatter

Top 500: Cathe Music, Christy Linn, Josh Pick, Julie Carroll, Kevin Pritchard, Kim Arnos, Larry Dickey Jr., Laura Mullen, Lori Fetter, Nicholas Boucher, Rodney Reynolds, Ryan Frantz, Scott Phegley, Skye Stevens, and Trudi Parton

“In a competitive market, speed and pricing are no longer the only differentiators,” said Scott Harris, CEO of Experience.com. “Top loan officers are prioritizing transparency, responsiveness, and trust—using customer feedback as a strategic asset for long-term success.”

Ruoff boasts an impressive 98.4% Customer Satisfaction Index companywide. This rating is a testament to not only the sales team but reflected in the commitment to the homeownership journey by every internal department.

“Being recognized as the #1 Company in our division is extraordinary. Then, to support that news with several of our Loan Officers named to the Top 100 or 500 list is an incredible feat,” Allen Johnson, VP of Customer Experience for Ruoff Mortgage shared. “This honor is a direct effect of the focus we have on customer experience. We listen closely to our clients' feedback and use it to continuously improve.”

To see the complete list, visit: https://try.experience.com/resources/2024-top-performers-results/

About Ruoff Mortgage:

Ruoff Mortgage is a full-service residential mortgage company with 60+ retail locations and originates in 31 states through their online consumer direct division. They have been ranked on the Inc. 5000 Fastest Growing Companies in America list for ten consecutive years and have appeared in the Top 50 Mortgage Companies in America and Top Mortgage Employer lists by several industry publications. Ruoff Mortgage has a 98.4% customer satisfaction rating, as compiled by CX leader, Experience.com. www.ruoff.com